Design thinking for social problem

Date & time

Reserve for TBA date 2021


Online via Zoom

Price per person

IDR 2.499.000

Who is it for?

Program managers in nonprofits or professionals from social business, whose programs or products will solve social problems and make a positive impact.

Why do you need it?

Making a positive impact means to solve problems effectively. Critical thinking and problem-solving become two of the most needed soft skills required to thrive in the 21st century. However, most of the schools in Indonesia do not teach problem-solving to their students. Consequently, many think they already have a perfect solution, but what they really made is just bad decisions and untenable innovations.

We will renew your perspective and guide you in designing a program or product with design thinking principles widely used by well-established companies. You will have the opportunity to practice with the social problems your organization is trying to solve and start prototyping the solution immediately after you finish the course.

What will you learn?

In four half-day sessions (9.00 – 12.00 WIB) with group practices session (12.00-14.00 WIB), you will learn:

Session 1:
Having a problem-solving mindset

By the end of this session, the participants will be able to:

  1. Identify initiatives that solve the wrong problem, or solve them problematically 
  2. List the four stages of problem-solving and the connection with the design thinking

Session 2:
Design thinking 1: empathize with your user

By the end of this session, the participants will be able to:

  1. Use the empathy map to understand the user’s psychological state.
  2. Identify the User Journey to understand their habit and routine.
  3. Formulate POV statement to identify the user’s perspective and unearth underlying psychological insight.

Session 3:
Design thinking 2: define the problem

By the end of this session, the participants will be able to:

  1. List the five elements of TOSCA framework to define the main problem you need to solve.
  2. Formulate a core question in How Might We format for your case studies using TOSCA framework.
  3. Examine your core question from your own bias using reframing checklist.

Session 4:
Design thinking 3: ideate, prototype, and testing the solution

By the end of this session, the participants will be able to:

  1. List the seven elements of SCAMPER
  2. Use SCAMPER tools to brainstorm solution
  3. Use the impact-feasibility diagram to evaluate the solution ideas
  4. Identify the right level of finish for the prototype that’s suitable for testing purpose.
  5. List questions to generate feedback from users.

Some of the concepts or tools you will learn about:

  1. Problem-solving approach: 4S and design thinking
  2. Empathy map
  3. User Journey
  4. POV statements format
  5. TOSCA checklist
  6. “How might we” question format
  7. SCAMPER ideation tools

And there will be a lot of practices! You can bring your problems to solve in this session, so at the end of this class, you will have solution ideas to test.

What apps we will use in the class?

  1. Zoom video conference: it’s a video conference app. We will use it for live class session.
  2. MURAL: it’s a digital flipchart app. We will use it for group brainstorming session.
  3. Google Classroom: it’s a digital classroom app. We will use it for class learning material deployment and class practices submission.
Our classroom is limited

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Group booking (if you would like to purchase more than 4 seats, please chat with us)